Privacy Policy
Last Updated: August 31, 2026
Blue Ocean Direct Primary Care (“Blue Ocean DPC,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website (https://blueoceandpc.com), use our patient portal, or communicate with our practice.
Please read this Privacy Policy carefully. By using our website or submitting information to us, you consent to the practices described in this policy.
Medical Privacy and HIPAA Notice This Privacy Policy governs general information collected through our website and digital communications.
Protected Health Information (PHI) collected through patient care, our Electronic Health Record (EHR) system, or the patient portal is governed by the Health Insurance Portability and Accountability Act (HIPAA) and our formal Notice of Privacy Practices (NPP). If there is any conflict between this website Privacy Policy and our HIPAA Notice of Privacy Practices, the HIPAA Notice of Privacy Practices will control.
Information We Collect
A. Information You Provide Directly
- Contact Details: Name, email address, phone number, and mailing address.
- Inquiry & Form Submissions: Information submitted via website contact forms, membership inquiries, or general communications.
- Enrollment & Account Details: Information provided when enrolling as a member, including demographic details, billing preferences, and emergency contacts.
B. Information Collected Automatically
- Log and Device Data: Browser type, operating system, IP address, device identifiers, referring URLs, and pages viewed on our site.
- Cookies and Tracking Technologies: We may use cookies, pixels, or analytics tools to enhance website navigation, analyze site usage, and improve our services. You can adjust your browser settings to decline cookies if you prefer.
How We Use Your Information We use the information we collect to:
- Provide, manage, and coordinate your primary care and membership services.
- Respond to your inquiries, schedule appointments, and provide patient support.
- Process membership billing and payments.
- Send administrative updates, health reminders, and practice announcements.
- Maintain, secure, and optimize our website functionality.
- Comply with legal obligations, state medical licensing standards, and applicable regulations.
How We Share Your Information We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes.
We may share your information only under the following circumstances:
- Healthcare Operations & Referrals: With outside laboratories, imaging centers, specialists, pharmacies, or healthcare providers when necessary for your clinical care and coordination.
- Trusted Service Providers: With secure third-party vendors (such as our HIPAA-compliant EHR platform, billing software, and web hosting providers) who assist us in operating our practice under strict confidentiality agreements.
- Legal Requirements: When required by law, court order, subpoena, or to protect the safety, rights, or property of Blue Ocean DPC, our patients, or others.
Data Security We implement appropriate administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, please note that no data transmission over the Internet or electronic storage system is completely secure.
Important: Please do not send sensitive medical details or urgent health concerns through standard, unencrypted website contact forms. Active patients should use our secure patient portal or direct phone lines for clinical communication.
Third-Party Links Our website may contain links to external websites (such as patient portals, health resource sites, or partner benefit platforms). We are not responsible for the privacy practices, terms, or content of external third-party sites. We encourage you to review their privacy policies before providing any personal data.
Children's Privacy Our website is not directed to individuals under the age of 13 without parental consent. While we provide pediatric primary care to children through family memberships, all enrollment, medical information, and account management for minors must be submitted and managed by a parent or legal guardian.
Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website or services following any updates constitutes your acceptance of the revised policy.
Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Blue Ocean Direct Primary Care 109 Hazel Path, Suite 5 Hendersonville, TN 37075 Phone: (615) 266-6465 Fax: (615) 991-0905 Email: contact@blueoceandpc.com
