SMS Privacy Policy

SMS / TEXT MESSAGING PRIVACY POLICY & TERMS

Last Updated: August 31, 2026

Blue Ocean Direct Primary Care (“Blue Ocean DPC,” “we,” “us,” or “our”) offers text messaging (SMS/MMS) communication services to provide appointment reminders, clinical updates, administrative notices, and direct communication between members and our healthcare team.

1. Strict Non-Sharing Clause (10DLC / Mobile Privacy) No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the categories described in our general Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with, sold to, or rented to any third parties under any circumstances.

2. Types of Text Messages You May Receive When you opt in to receive text messages from Blue Ocean DPC, you may receive messages relating to:

• Appointment confirmations, reminders, and scheduling updates.
• Clinical follow-ups and care coordination from Dr. Lofley or clinical staff.
• Member portal notifications and intake document reminders.
• Practice announcements, holiday hours, and urgent office notices.
• Account, billing, or membership status updates.

3. How Consent (Opt-In) Is Collected You may opt in to receive SMS messages from Blue Ocean DPC through:

• Checking the SMS consent box during website or patient portal registration.
• Completing and signing new patient intake / membership agreement forms.
• Initiating a text message directly to our clinic phone number.
• Providing verbal consent to our office staff during scheduling or registration.

4. Message Frequency and Rates

• Message Frequency: Message frequency varies depending on your appointment schedule, health management needs, and ongoing interactions with our practice.
• Standard Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Check with your wireless service provider for details on your text messaging plan.

5. How to Opt-Out (Unsubscribe) You can cancel the SMS service at any time:

• Simply reply STOP, UNSUBSCRIBE, CANCEL, or QUIT to any text message you receive from Blue Ocean DPC.
• After you send STOP, we will send you a confirmation message confirming that you have been unsubscribed. Following this, you will no longer receive SMS messages from that number.
• If you want to rejoin, you can opt back in by replying START or by contacting our office directly.

6. How to Get Help or Support If you are experiencing issues with our text messaging service or have questions:

• Reply HELP to any text message received from us.
• Call our office directly at (615) 266-6465.
• Email us at contact@blueoceandpc.com

7. Carrier Liability & Emergency Disclaimers Carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless service provider.

Medical Emergency Reminder: SMS / text messaging is NOT monitored 24/7 and must NEVER be used for medical emergencies. In the event of a medical emergency, immediately call 911 or proceed to the nearest emergency room.

• Contact Us If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Blue Ocean Direct Primary Care 109 Hazel Path, Suite 5 Hendersonville, TN 37075 Phone: (615) 266-6465 Fax: (615) 991-0905 Email: contact@blueoceandpc.com